Terms of service
Terms of Service
These Terms of Service apply when you visit or make a purchase from Mug & Muzzle. By placing an order with us, you agree to these terms.
Products and orders
We aim to display and describe our products as accurately as possible. Colours and appearance may vary slightly depending on your device, the photograph supplied, and the printing and production process.
All orders are subject to acceptance and availability. We reserve the right to cancel or refuse an order where reasonably necessary, including where there has been an obvious pricing or product information error.
Personalised products
Some Mug & Muzzle products are created using photographs, names or other information supplied by you.
You are responsible for checking that names and other personalisation details are correct before submitting your order and for supplying photographs of sufficient quality for the requested product.
By uploading an image to Mug & Muzzle, you confirm that you have the right or permission to use that image for the purpose of creating your personalised product.
Images and personalisation information supplied by you will be used for the purpose of processing and fulfilling your order in accordance with our Privacy Policy.
Because personalised products are made specifically for you, they cannot normally be returned or cancelled simply because you change your mind. This does not affect your statutory rights if an item is faulty, damaged, not as described or otherwise does not meet applicable legal requirements. Please see our Returns & Refunds Policy for further information.
Prices and payment
Prices displayed on our store are shown in the currency indicated at checkout. Any applicable delivery charges will be shown before you complete your purchase.
Payment must be successfully authorised before an order can be processed.
Production and delivery
Our products are made to order. Personalised products may require additional preparation before production.
Delivery estimates are provided in good faith but may be affected by production times, delivery carriers and circumstances outside our reasonable control.
Please see our Shipping Policy for further information.
Customer information
You agree to provide accurate contact, delivery and order information when making a purchase. Please contact us as soon as possible if you notice an error in your order details.
Intellectual property
The Mug & Muzzle name, branding, original artwork, designs, graphics and website content belonging to us may not be copied, reproduced or commercially used without permission.
Ownership of a photograph supplied by a customer remains with its respective owner. Supplying an image to us does not transfer ownership of the original photograph to Mug & Muzzle.
Liability
Nothing in these Terms excludes or limits any rights or remedies that cannot legally be excluded under applicable consumer law.
We are not responsible for delays or failures caused by circumstances outside our reasonable control.
Changes to these terms
We may update these Terms of Service from time to time. The version published on our website at the time you place an order will apply to that order.
Contact
If you have any questions about these Terms of Service or an order, please contact:
Mug & Muzzle
nathbrow4@gmail.com