Shipping policy

Shipping Policy

At Mug & Muzzle, our products are made to order. Personalised products require additional time for your pet’s design to be prepared before the item is produced.

Order processing

Once your order has been placed, we will begin preparing it for production.

For personalised products, please make sure the photograph and pet name you provide are correct and suitable for your chosen product. If we need additional information from you before we can complete your order, we may contact you using the email address provided at checkout.

Delivery

Delivery charges are calculated and displayed at checkout before you complete your purchase.

Delivery times are estimates and may vary depending on production times, your location, carrier delays and other circumstances outside our control.

Once your order has been dispatched, tracking information will be provided where available.

Incorrect delivery information

Please check your delivery address carefully before completing your order. If you notice an error after ordering, contact us as soon as possible at nathbrow4@gmail.com.

We cannot guarantee that an address can be changed once an order has entered production or been dispatched.

Delayed or missing orders

If your order appears to be significantly delayed or you believe it may have been lost in transit, please contact us and we will investigate.

Damaged orders

If your order arrives damaged, please contact nathbrow4@gmail.com with your order number and photographs of the damaged item and packaging where possible. We will review the issue and arrange an appropriate solution.

Contact

If you have any questions about shipping or delivery, please contact:

Mug & Muzzle
nathbrow4@gmail.com